Privacy Policy

1. Introduction

jaideeilas ("we", "us", "our") operates a retirement boarding house located at 16/2 U Thong Road, Tha Wasu, Phra Nakhon Si Ayutthaya, Ayutthaya 13000, Thailand. We are committed to handling any personal information you share with us carefully and honestly.

This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have in relation to it. It applies to information collected through our website at jaideeilas.pro, through our contact forms, by telephone, and in the course of enquiries about residential placement at jaideeilas.

2. What Personal Data We Collect

We may collect the following types of personal data:

• Name and contact details (email address, telephone number)
• Information about the person you are enquiring on behalf of (age, care requirements, health context where voluntarily shared)
• Correspondence and communication records
• Website usage data (via cookies — see our Cookie Policy)

We collect only what is necessary to respond to your enquiry or to manage a resident's placement at jaideeilas. We do not collect sensitive personal data unless you choose to share it with us, and we handle any such information with particular care.

3. How We Collect Personal Data

• Through the contact form on our website
• By telephone enquiry
• By email correspondence to [email protected]
• During visits to the property
• Through cookies and standard web analytics when you visit our site

4. Legal Basis for Processing

We process personal data on the following legal grounds under applicable Thai data protection law (PDPA — Personal Data Protection Act B.E. 2562):

• Consent: Where you have submitted an enquiry form or provided information voluntarily
• Legitimate interest: For internal record-keeping and service management in connection with residential placements
• Contract performance: Where processing is necessary to fulfil obligations relating to a resident's stay

5. How We Use Your Data

• To respond to enquiries about residential placement
• To communicate with families regarding a resident's daily life and wellbeing
• To manage our internal records
• To improve our website and service through analytics (where you have consented to cookies)
• To comply with legal obligations where applicable

We do not use personal data for automated decision-making or profiling. We do not sell personal data to third parties.

6. Data Retention

Enquiry and correspondence records are retained for up to two years from the date of last contact. Records relating to active or former residents are retained for a period consistent with our legal obligations and the nature of the residential relationship. Where data is no longer needed, it is deleted securely.

7. Data Protection Measures

• Access to personal data is restricted to staff who need it to perform their role
• Digital records are stored securely with appropriate access controls
• We do not store payment card information
• In the event of a data breach, we will notify affected individuals and relevant authorities as required by law

8. Cookies

We use cookies on our website to understand how visitors use the site and to improve their experience. Essential cookies are necessary for the site to function. Optional analytics and marketing cookies are only set with your consent. For full details, see our Cookie Policy.

9. Third Parties

We may share data with the following categories of third parties only where necessary:

• Web hosting and technical service providers
• Analytics providers (e.g. Google Analytics, where consent is given)
• Legal or regulatory authorities where required by law

We do not share personal data with advertising networks or marketing companies.

10. Your Rights

Under the Thailand Personal Data Protection Act (PDPA), you have the following rights:

• The right to access personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data (subject to legal retention requirements)
• The right to withdraw consent at any time
• The right to data portability
• The right to object to processing based on legitimate interest
• The right to lodge a complaint with the Personal Data Protection Committee of Thailand

To exercise any of these rights, please contact us at [email protected].

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

12. Children's Privacy

Our website and services are directed at adults (18+) and the families of elderly individuals. We do not knowingly collect personal data from persons under 18 years of age.

13. Changes to This Policy

If we make changes to this Privacy Policy, the updated version will be published on this page with a revised "Last Updated" date. Continued use of our website following any changes constitutes acceptance of the revised policy.

14. Contact Us

For all privacy-related enquiries:

jaideeilas
16/2 U Thong Road, Tha Wasu
Phra Nakhon Si Ayutthaya, Ayutthaya 13000, Thailand
Email: [email protected]
Phone: +66 35 247 8163